Tracking a customer's order shipment

If you added a tracking number to a fulfilled order, you can check its shipping status from your site or the Commerce App.

Tip: This guide covers tracking a customer’s order as a store owner. Customers can track their orders from their shipping confirmation email or customer account.

Find the tracking information

Open the order to view its tracking information.

• Desktop
• iOS Commerce App
• Android Commerce App

1. In the Home Menu, click Commerce, then click Orders.
2. Hover over the Orders drop-down menu and click Fulfilled orders. You can also search by the customer's order #, email, or name. When searching by order number, exclude the #.
3. Click the order to open the order summary.
4. Under Delivery, click the tracking number.
5. The carrier's tracking site will open in a new browser tab.

1. In the main menu, tap Orders. Then tap Fulfilled.
2. Tap an order to view its details.
3. Scroll down to Delivery.
4. Tap the tracking number.
5. The carrier’s tracking site will open in the same window.
6. Tap Done to return to the order.

1. In the main menu, tap Orders. Then tap Fulfilled.
2. Tap an order to view its details.
3. Scroll down to Delivery.
4. Tap the tracking number.
5. The carrier’s tracking site will open in the same window.
6. Tap the arrow to return to the order.

Next steps

If a customer contacted you about their order, you can resend the order confirmation email so they have the tracking number for their records.

Tip: Customers can also track their orders from their Customer Accounts.