Accepting credit cards with Stripe

Accept credit cards, debit cards, and Apple Pay as payment methods at checkout by connecting a Stripe account to your site.

For common questions about accepting payments with Stripe and what's supported in this integration, visit Stripe FAQ.

Note: Ensure your products comply with Section 1.2 of our Product Specific Terms and don't appear on Stripe's list of prohibited businesses.

Commerce and payment processors are Premium features available in Business and Commerce plans.

Step 1 - Connect to Stripe

To connect Stripe: 

1. In the Home Menu, click Commerce, and then click Payments.
2. Click Connect Stripe.
   
3. In the pop-up window that opens, log into your Stripe account or create a new one.

If a pop-up window doesn't appear when you click Connect Stripe, unblock pop-ups in your browser and try again. For help, visit these guides in Google Chrome or Firefox documentation.

If you see an error, log into Stripe to complete the activation process. If you still see an error, disable any browser extensions and try again. Keep in mind, it's not possible to connect Stripe if your domain has special characters (such as ü, é, ñ). 

Step 2 - Add a Stripe account

Follow these steps to connect an existing Stripe account or create a new account. 

Connect an existing Stripe account

If you already have a Stripe account, click Sign in at the top of the pop-up window instead of creating a new account, and then log in.

If you have multiple Stripe accounts under one email address, select the account you want to connect at this step.

After you connect your Stripe account, you'll receive a confirmation email from Squarespace. 

Create a new Stripe account

If you don’t have a Stripe account yet:

1. Complete all fields in the form. 
2. Click Authorize access to this account at the bottom of the form.

If you don't have a Tax ID or EIN, you can use a Social Security Number instead.

Error message: "This account already exists" 

This means you might have created a Stripe account before. To resolve the issue, close the browser window, restart the process, and click Already have a Stripe account? in the top-right corner to connect your account to Stripe.

Step 3 - View payment options at checkout

Customers buying your products will see your supported payment options at checkout. They can enter their credit or debit card information, or check out with Apple Pay, to complete their purchase.

Test your Stripe account

To run a test order without charging a real credit card, click Test mode, and switch the Enable test mode toggle to on. Click Save. 

Connecting multiple sites to Stripe

Connecting multiple Squarespace sites to one Stripe account may cause Stripe to disconnect from one or more of your sites. To prevent this, Stripe recommends using one Stripe account per site.

You can connect the same bank account to multiple Stripe accounts.

Disconnect your Stripe account

To remove Stripe’s payment methods, disconnect Stripe at any time. After it's disconnected, active subscriptions will be cancelled, and customers won’t be able to check out using credit cards, debit cards, or Apple Pay.

1. In the Home Menu, click Commerce, and then click Payments.
2. Click Manage beneath Stripe.
3. Click Disconnect Stripe to remove the Stripe account from your site.

You can now connect a different Stripe account to your site by following the steps in this guide.

Notes:

• If you reconnect the same account, subscriptions will reactivate. If you connect a different account, customers will have to resubscribe to your products.
• If you connect a new account, you won't be able to use Squarespace to view payment activity for orders processed by the old account. To view these orders, log into your old account on Stripe.

Who to contact for support

Squarespace Customer Support can help you with these Stripe questions:

• Connecting Stripe
• General questions before signing up
• Issuing refunds
• Most checkout issues
• Order management

For anything else about Stripe, including declined charges, prohibited products, or required information, contact Stripe or visit their documentation. Popular articles include:

• Getting paid
• Prohibited businesses
• Reset Stripe password
• Updating bank account information
• Verifying managed accounts

Contact Stripe if your customers see the following error messages:

• "Your order can’t be completed because of an issue with merchant payment setup."
• "Unable to process payment."

Next steps

• You can connect both Stripe and PayPal. To learn more, visit Connecting a payment processor.
• For more help with Stripe, visit Stripe FAQ.